Home Care
Reviews
What People Are SayingHear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.
FirstLight Home Care of The San Francisco Peninsula
1347 Laurel Street, San Carlos
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FirstLight Home Care gives excellent service. First of all, Julie San Mateo is very responsive, prompt, friendly and efficient. She is truly customer oriented! Secondly, the caregiver, Olga, was prompt, in fact five minutes early, which … More we greatly appreciated. She was friendly, understanding, and patient. My 96 year old aunt liked her very much. I give FirstLight a 5 star rating!!! -
FirstLight has provided excellent care for my father. Rommel has been a pleasure to work with. He is quick to answer all of our questions and concerns. Our caregiver Nona has been outstanding. She is caring and very attentive to my father’s … More needs. Everyday he looks forward to her companionship. -
Recently my husband returned home from skilled nursing after two foot surgeries. It was recommended we get home care for him. The facility recommended was First Light Home Care. We are currently two weeks in and I couldn’t be more pleased. … More We have had different caregivers depending on the day of the week. Santa, Maria, Chermane, and Joy have all been terrific. They are friendly and caring and have been so very helpful. Besides taking care of my husband, they have all helped out with household duties which gave me a break. If you ever find yourself in need of a caregiver I highly recommend First Light. -
Our aunt needed 24-hour care after surgery, and First Light was right there immediately. Case manager Jules San Mateo was fantastic and brought in a team of caregivers who were compassionate and experienced and great to work with. We … More highly recommend First Light! -
FirstLight has been wonderful accommodating to our needs. They work well as a team to provide care for our elderly and infirm priests. Rommel is an excellent care manager. We are very pleased with their care. -
I cannot say enough about the excellent team of caregivers that Rommel organized to help care for my husband. Rommel was accessible, agreeable, flexible, attentive and easy to work with.
Karl and Sohl did a great job during the day, … More and Kevin and Roy were excellent at night. I slept better knowing that they were caring for my husband. -
My name is Susan Tunstall
My entire caregiver team and my care managerCristina Aquino have been excellent in managing my care for among now. I live alone and has enabled me to totally recover at home. And this is extremely important to … More me. This is why, because oftheese caregivers I’m so so happy with the care from them I have received. I am entererly grateful to your organization for this. I will definitely use your great services again. I will also tell my friends about you wonderful services and refer business to yo in the future. Sincerely Susan Tunstall. Thank you so so much again. -
We were very pleased with FirstLight Home Care. Jacob provided excellent customer service — He listened to our needs and provided a very professional caregiver, Annie, who was a great match for my mother's needs. Our caregiver supported … More my mother's rehabilitation after hip surgery, helping her get back to independence. Whenever our caregiver couldn't make it, Jacob ensured we had a replacement. We couldn't have been happier with their service and support. Thank you FirstLight! -
Our caretaker Maria Acosta was very warm and friendly. She really perked up our dear friend who was at the end stage of life. Maria knew a little bit of German and said a few phrases to our friend who is German. It really put a smile on … More her face and we can tell she really liked Maria. Overall great experience and very friendly, warm and understanding service. -
FIrstLight Home care is a top notch agency with a high standard of care. They employ professional caretakers who offer consistency of service with big hearts. For the last 2 months they provided ongoing care for our ailing parent whose … More needs changed rapidly. Their management team was responsive and helped us to anticipate what was coming on the horizon. Their staffing team worked tirelessly to meet our needs. The aids they provided showed up day after day, on time, with a smile and willingness to serve the needs of our mother and to support us as a family. They knew how to tend to her many conditions, kept us abreast of any worrisome changes, and most importantly cared for her with respect and compassion. They were a trusted, integral part of the final weeks of our mother's life. We couldn't have made it through this chapter without them. -
First Light is an excellent organization. Everyone is very professional and caring. We are grateful for the caregivers they have sent to take care of my Father. Julie San Mateo stops by often to talk personally to my Father to make sure … More everything is going well. I really appreciate all her hard work helping us find just the right caregivers. Thank you also to Cherrylyn who also helps address any concerns or questions. -
Thank you FirstLight Home Care of the Peninsula. My mother adores the care giver, Roseanna. When we visit, Roseanna is busy and professional, and the proof is in how clean the house is and what my mother says on Roseanna's days off. … More Added bonus are management. Both the previous and current directors – were/are professional, responsive, and kind. The current director, Jules San Mateo, and another cg, Eduardo, helped the family seamlessly resolve a dilemma that involved extra cg hours and driving, without much notice! This is a company that wants to help and will follow through.
Client Reviews
Leave us a Review Online:
FirstLight Home Care of the San Francisco Peninsula Strives to Achieve Service Excellence Every Day
Hear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.
FirstLight Home Care of The San Francisco Peninsula
1347 Laurel Street, San Carlos
-
FirstLight Home Care gives excellent service. First of all, Julie San Mateo is very responsive, prompt, friendly and efficient. She is truly customer oriented! Secondly, the caregiver, Olga, was prompt, in fact five minutes early, which … More we greatly appreciated. She was friendly, understanding, and patient. My 96 year old aunt liked her very much. I give FirstLight a 5 star rating!!! -
FirstLight has provided excellent care for my father. Rommel has been a pleasure to work with. He is quick to answer all of our questions and concerns. Our caregiver Nona has been outstanding. She is caring and very attentive to my father’s … More needs. Everyday he looks forward to her companionship. -
Recently my husband returned home from skilled nursing after two foot surgeries. It was recommended we get home care for him. The facility recommended was First Light Home Care. We are currently two weeks in and I couldn’t be more pleased. … More We have had different caregivers depending on the day of the week. Santa, Maria, Chermane, and Joy have all been terrific. They are friendly and caring and have been so very helpful. Besides taking care of my husband, they have all helped out with household duties which gave me a break. If you ever find yourself in need of a caregiver I highly recommend First Light. -
Our aunt needed 24-hour care after surgery, and First Light was right there immediately. Case manager Jules San Mateo was fantastic and brought in a team of caregivers who were compassionate and experienced and great to work with. We … More highly recommend First Light! -
FirstLight has been wonderful accommodating to our needs. They work well as a team to provide care for our elderly and infirm priests. Rommel is an excellent care manager. We are very pleased with their care. -
I cannot say enough about the excellent team of caregivers that Rommel organized to help care for my husband. Rommel was accessible, agreeable, flexible, attentive and easy to work with.
Karl and Sohl did a great job during the day, … More and Kevin and Roy were excellent at night. I slept better knowing that they were caring for my husband. -
My name is Susan Tunstall
My entire caregiver team and my care managerCristina Aquino have been excellent in managing my care for among now. I live alone and has enabled me to totally recover at home. And this is extremely important to … More me. This is why, because oftheese caregivers I’m so so happy with the care from them I have received. I am entererly grateful to your organization for this. I will definitely use your great services again. I will also tell my friends about you wonderful services and refer business to yo in the future. Sincerely Susan Tunstall. Thank you so so much again. -
We were very pleased with FirstLight Home Care. Jacob provided excellent customer service — He listened to our needs and provided a very professional caregiver, Annie, who was a great match for my mother's needs. Our caregiver supported … More my mother's rehabilitation after hip surgery, helping her get back to independence. Whenever our caregiver couldn't make it, Jacob ensured we had a replacement. We couldn't have been happier with their service and support. Thank you FirstLight! -
Our caretaker Maria Acosta was very warm and friendly. She really perked up our dear friend who was at the end stage of life. Maria knew a little bit of German and said a few phrases to our friend who is German. It really put a smile on … More her face and we can tell she really liked Maria. Overall great experience and very friendly, warm and understanding service. -
FIrstLight Home care is a top notch agency with a high standard of care. They employ professional caretakers who offer consistency of service with big hearts. For the last 2 months they provided ongoing care for our ailing parent whose … More needs changed rapidly. Their management team was responsive and helped us to anticipate what was coming on the horizon. Their staffing team worked tirelessly to meet our needs. The aids they provided showed up day after day, on time, with a smile and willingness to serve the needs of our mother and to support us as a family. They knew how to tend to her many conditions, kept us abreast of any worrisome changes, and most importantly cared for her with respect and compassion. They were a trusted, integral part of the final weeks of our mother's life. We couldn't have made it through this chapter without them. -
First Light is an excellent organization. Everyone is very professional and caring. We are grateful for the caregivers they have sent to take care of my Father. Julie San Mateo stops by often to talk personally to my Father to make sure … More everything is going well. I really appreciate all her hard work helping us find just the right caregivers. Thank you also to Cherrylyn who also helps address any concerns or questions. -
Thank you FirstLight Home Care of the Peninsula. My mother adores the care giver, Roseanna. When we visit, Roseanna is busy and professional, and the proof is in how clean the house is and what my mother says on Roseanna's days off. … More Added bonus are management. Both the previous and current directors – were/are professional, responsive, and kind. The current director, Jules San Mateo, and another cg, Eduardo, helped the family seamlessly resolve a dilemma that involved extra cg hours and driving, without much notice! This is a company that wants to help and will follow through.
Client Reviews
Leave us a Review Online:
FirstLight® Home Care of the San Francisco Peninsula is proud to be recognized as a Home Care Pulse endorsed provider.
We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a Culture of Care that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.
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Vital feedback is gathered from our clients through monthly surveys.
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Client feedback is used to improve, innovate and ensure we continually provide exceptional care.
Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction.
